When support is not available, players have to look elsewhere for support. Many players turn to peer communities and user forums for help, but this approach can be annoying, disruptive, and encourage players to turn to games from other companies. You can find this and other information here https://www.helpware.com/blog/why-gaming-companies-need-top-notch-customer-support
Needless to say, current game companies’ customer support leaves a lot to be desired.
