Yeah, you’re right, man. I work in this field and basically advise the same thing. You can also read this article https://chekkee.com/guidelines-for-online-community-moderators/, it tells you pretty well about this profession and what to do here in general. Without moderation, individuals can say anything, resulting in hurt feelings and disputes between users and negative publicity for businesses. However, when done correctly, moderators act as traffic cops, ensuring that everyone stays on track.