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Hello! A call center is a centralized department that handles a company’s customer support telephone service. This consists of agents who manage incoming and outgoing calls in order to respond to customer inquiries, resolve problems with products and services, and handle sales calls, among others, callcenter bpo can be either in-house or external. With in-house call centers, businesses can reach customers faster and more accurately because agents have direct access to company information. The downside, however, is the high cost of setting up a call center, which often includes service, recruitment, and training fees.