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The preview dialer software is a huge step forward from standard auto dialers. It’s possible that one of the agents is nearing the finish of a call. The preview dialer software can be configured to dial a different number or to start dialling when the current call is finished. In any case, before the call is processed, the call centre software, which is linked to the CRM, displays the information of the phoned party. As a result, the agent is better equipped to handle the scenario.
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